You can't automate what you can't see.
We find the places your operation depends on workarounds and people's memory, and show you what that's costing you. Built for manufacturing, 3PL and distribution teams in DFW.
Founder-led. We diagnose; we don't implement. You decide who fixes it.
Every operation runs on things nobody wrote down.
They work fine until volume spikes, temps show up, or the one person who knows is out. Then they show up as mis-ships, chargebacks, overtime and an unhappy customer.
The person everyone calls
One lead knows where inventory actually sits, which customers need special handling and which dock door sticks. When they're out, the shift slows down.
The system that's almost right
The system says a SKU is in one location. The floor knows it's somewhere else. New people trust the system and pick the wrong thing.
The fix that lives in a spreadsheet
A supervisor's spreadsheet, a sticky note, a text thread. Each one patches a gap, and none of them show up in any report.
"Workarounds aren't training failures. They're corrections to broken systems. Map them before you automate anything."
— TLBA.io operating principleFind out where your operation depends on one person, and what it costs when they're gone.
What you get
- A Workaround Map: every manual fix holding your operation together
- A ranked list of where the work depends on one person, and what each costs when they're out
- Quick fixes your leads can put in place in days, not a plan for leadership
- A 60-minute readout with your leadership team
What we need from you
- 30–45 minute conversations with 5–8 of your leads, scheduled around their shifts
- One half-day walk of your floor during a live shift
How it's protected
- Acceptance criteria agreed before we start
- Kickoff within 5 business days of payment
- Full refund within 3 days of payment, before kickoff
No six-month engagement. No deck nobody opens.
Listen
Short conversations with the leads who actually run the floor.
Walk the floor
A half-day on a live shift to see where the system and reality split.
Map and rank
Every workaround and single-person dependency, ranked by what it costs.
Hand off
Quick fixes your leads can make now. The bigger items become your plan, and you choose who does the work.
How much of your operation lives in people's heads?
Rate each from 1 (not at all) to 5 (absolutely). You'll get an instant signal, then the full readout if you want it.
If our most experienced lead were out for a week, the shift would run fine.
What the system says matches what's actually on the floor.
Our workarounds and fixes are written down where a new person can find them.
Prefer paper? Download the printable assessment.
Start free. Go deeper when it's worth it.
| Option | Cost | What you get |
|---|---|---|
| Readiness assessment | Free · 5 min | A self-scored check of where your operation runs on memory and workarounds. |
| Briefing call | Free · 30 min | We'll tell you whether an audit is worth it for you. If it isn't, we'll say so. |
| Bus-Factor Audit | $5,000 flat | The Workaround Map, ranked dependencies, quick fixes and a leadership readout in about 10 business days. |
| Partner Retainer | $5,000/mo · 6-mo min | After the audit: a monthly working session with leadership, a quarterly bus-factor re-check, oversight of the vendors you hire to fix things, and a readiness check before you buy new tools. We still don't implement. |
Know what's safe to automate, and what isn't yet.
A 30-minute briefing. Bring the problem that keeps you up before peak.